Why thinking like a customer is so important for QA teams

Quality assurance traditionally entailed only of teams evaluating the code and ensuring that nothing was breaking or performing abnormally. In these setups, there wasn’t time to worry about how end users would take it, it just mattered that the app would work. However, in today’s world of endless software, quality assurance must make the customer the priority driving their work. Thinking like the customer is going to be crucial for QA teams for a few important reasons:

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Sharing Lessons Learned, Making New Friends at QA&TEST 2009 Conference in Bilbao, Spain

I just got back from the 8th International Conference on Software QA and Testing for Embedded Systems, Oct 21 – 23. This was my first time at this conference and I’d give it a high grade for the overall quality of the content and speakers, and in particular, for the people who organize this conference. They are first class. Thanks to my new friends at SQS S.A., Spain — Sander Hanenberg, Jesús M. de la Maza and Begoña Laibara — for treating me well during the conference.

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