Why thinking like a customer is so important for QA teams

Quality assurance traditionally entailed only of teams evaluating the code and ensuring that nothing was breaking or performing abnormally. In these setups, there wasn’t time to worry about how end users would take it, it just mattered that the app would work. However, in today’s world of endless software, quality assurance must make the customer the priority driving their work. Thinking like the customer is going to be crucial for QA teams for a few important reasons:

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Sanjay Zalavadia
As the VP of Client Service for Zephyr, Sanjay brings over 15 years of leadership experience in IT and Technical Support Services. Throughout his career, Sanjay has successfully established and grown premier IT and Support Services teams across multiple geographies for both large and small companies. Most recently, he was Associate Vice President at Patni Computers (NYSE: PTI) responsible for the Telecoms IT Managed Services Practice where he established IT Operations teams supporting Virgin Mobile, ESPN Mobile, Disney Mobile and Carphone Warehouse. Prior to this Sanjay was responsible for Global Technical Support at Bay Networks, a leading routing and switching vendor, which was acquired by Nortel. Sanjay has also held management positions in Support Service organizations at start-up Silicon Valley Networks, a vendor of Test Management software, and SynOptics.

How to define your testing scope

Development and quality assurance teams are under strict deadlines to send out deliverables and complete other tasks within a sprint. As these timeframes continue to tighten, it’s important for teams to effectively use agile testing methodologies to keep up with all requirements. Teams must realize that a significant amount of available time will go toward creating features, and that there isn’t going to be infinite space for QA processes.

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Sanjay Zalavadia
As the VP of Client Service for Zephyr, Sanjay brings over 15 years of leadership experience in IT and Technical Support Services. Throughout his career, Sanjay has successfully established and grown premier IT and Support Services teams across multiple geographies for both large and small companies. Most recently, he was Associate Vice President at Patni Computers (NYSE: PTI) responsible for the Telecoms IT Managed Services Practice where he established IT Operations teams supporting Virgin Mobile, ESPN Mobile, Disney Mobile and Carphone Warehouse. Prior to this Sanjay was responsible for Global Technical Support at Bay Networks, a leading routing and switching vendor, which was acquired by Nortel. Sanjay has also held management positions in Support Service organizations at start-up Silicon Valley Networks, a vendor of Test Management software, and SynOptics.

Adapting to industry changes: Tips to smoothly integrate change into your organization

Like death and taxes, change is simply inevitable. Just about every company out there, no matter the industry, needs to accept this fact or find itself out of business in short order. As customer demands and the competition shift, organizations need to be prepared to pivot and adapt as necessary. That is one truth that is unlikely to change anytime soon. There’s a reason that the quality assurance metrics most commonly used in software development testing have changed so much over the past decade, for example.

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Sanjay Zalavadia
As the VP of Client Service for Zephyr, Sanjay brings over 15 years of leadership experience in IT and Technical Support Services. Throughout his career, Sanjay has successfully established and grown premier IT and Support Services teams across multiple geographies for both large and small companies. Most recently, he was Associate Vice President at Patni Computers (NYSE: PTI) responsible for the Telecoms IT Managed Services Practice where he established IT Operations teams supporting Virgin Mobile, ESPN Mobile, Disney Mobile and Carphone Warehouse. Prior to this Sanjay was responsible for Global Technical Support at Bay Networks, a leading routing and switching vendor, which was acquired by Nortel. Sanjay has also held management positions in Support Service organizations at start-up Silicon Valley Networks, a vendor of Test Management software, and SynOptics.

Don’t Feel Insecure with Security Testing

Testing an application – whether it is designed for desktop, mobile or the Internet of Things – for security defects is more important now than ever before. This is because the stakes for a data breach have become enormous, in light of the average incident now costing the affected enterprise over $4 million to recover from.

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Sanjay Zalavadia
As the VP of Client Service for Zephyr, Sanjay brings over 15 years of leadership experience in IT and Technical Support Services. Throughout his career, Sanjay has successfully established and grown premier IT and Support Services teams across multiple geographies for both large and small companies. Most recently, he was Associate Vice President at Patni Computers (NYSE: PTI) responsible for the Telecoms IT Managed Services Practice where he established IT Operations teams supporting Virgin Mobile, ESPN Mobile, Disney Mobile and Carphone Warehouse. Prior to this Sanjay was responsible for Global Technical Support at Bay Networks, a leading routing and switching vendor, which was acquired by Nortel. Sanjay has also held management positions in Support Service organizations at start-up Silicon Valley Networks, a vendor of Test Management software, and SynOptics.