Why thinking like a customer is so important for QA teams

Quality assurance traditionally entailed only of teams evaluating the code and ensuring that nothing was breaking or performing abnormally. In these setups, there wasn’t time to worry about how end users would take it, it just mattered that the app would work. However, in today’s world of endless software, quality assurance must make the customer the priority driving their work. Thinking like the customer is going to be crucial for QA teams for a few important reasons:

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Sanjay Zalavadia
As the VP of Client Service for Zephyr, Sanjay brings over 15 years of leadership experience in IT and Technical Support Services. Throughout his career, Sanjay has successfully established and grown premier IT and Support Services teams across multiple geographies for both large and small companies. Most recently, he was Associate Vice President at Patni Computers (NYSE: PTI) responsible for the Telecoms IT Managed Services Practice where he established IT Operations teams supporting Virgin Mobile, ESPN Mobile, Disney Mobile and Carphone Warehouse. Prior to this Sanjay was responsible for Global Technical Support at Bay Networks, a leading routing and switching vendor, which was acquired by Nortel. Sanjay has also held management positions in Support Service organizations at start-up Silicon Valley Networks, a vendor of Test Management software, and SynOptics.

Top 3 questions to ask while creating a test plan

The general concept of software QA is fairly straightforward: to ensure that the solution is truly ready for market. However, this is easier said than done. Devising a test management strategy that adequately vets a solution and filters out potential defects demands a concerted effort from testers as well as the developers they will be working with (assuming a DevOps mentality).

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Sanjay Zalavadia
As the VP of Client Service for Zephyr, Sanjay brings over 15 years of leadership experience in IT and Technical Support Services. Throughout his career, Sanjay has successfully established and grown premier IT and Support Services teams across multiple geographies for both large and small companies. Most recently, he was Associate Vice President at Patni Computers (NYSE: PTI) responsible for the Telecoms IT Managed Services Practice where he established IT Operations teams supporting Virgin Mobile, ESPN Mobile, Disney Mobile and Carphone Warehouse. Prior to this Sanjay was responsible for Global Technical Support at Bay Networks, a leading routing and switching vendor, which was acquired by Nortel. Sanjay has also held management positions in Support Service organizations at start-up Silicon Valley Networks, a vendor of Test Management software, and SynOptics.

Centralize? Decentralize? Concentralize!

As I wrote in various articles, organization is one of the 3 key requisites for successful automated testing, the other two being test design and automation architecture.

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Hans Buwalda
Hans leads LogiGear’s research and development of test automation solutions, and the delivery of advanced test automation consulting and engineering services.

He is a pioneer of the keyword approach for software testing organizations, and he assists clients in strategic implementation of the Action Based Testing™ method throughout their testing organizations. Hans is also the original architect of LogiGear’s TestArchitect™, the modular keyword-driven toolset for software test design, automation and management. Hans is an internationally recognized expert on test automation, test development and testing technology management. He is coauthor of Integrated Test Design and Automation (Addison Wesley, 2001), and speaks frequently at international testing conferences.

Microsoft the next General Motors?

I was reading an article a few months ago entitled, “is Silicon Valley the next Detroit…”, and I found it very interesting.

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LogiGear
LogiGear Corporation provides global solutions for software testing, and offers public and corporate software testing training programs worldwide through LogiGear University. LogiGear is a leader in the integration of test automation, offshore resources and US project management for fast, cost-effective results. Since 1994, LogiGear has worked with Fortune 500 companies to early-stage start-ups in, creating unique solutions to meet their clients’ needs. With facilities in the US and Viet Nam, LogiGear helps companies double their test coverage and improve software quality while reducing testing time and cutting costs.