SUCCESS STORY

Implementing Salesforce CRM for higher education organization

Industry

Education

Country

Viet Nam

Company size

51- 200 employees

Website

https://fulbright.edu.vn/

About Fulbright

Fulbright University Vietnam (FUV – Client) is a private non-profit university in Ho Chi Minh City, Vietnam. They are one of Vietnam’s first private, non-profit institutions of higher education

Industry

Gas & Oil

Country

Us

Company size

45.000 employees

Website

About Halliburton

Halliburton Company is an American multinational corporation and the world’s second largest oil service company and responsible for most of the world’s largest fracking operations. The company helps customers maximize value throughout the lifecycle of the reservoir – from locating hydrocarbons and managing geological data, to drilling and formation evaluation, well construction and completion, and optimizing production throughout the life of the asset.

The Challenges

Client want to manage the whole student lifecycle on Salesforce CRM with features:

  • The system can also automatically calculate grades (based on the school’s formula) to determine pass or fail results and send the results to students via email
  • Students need a place to easily access personal information, school information, course details, class schedules, study materials as well as semester results and school contact information as well as request support from the school

The Solutions

  • Implemented Salesforce Community Cloud for a student portal, enabling login, question asking, and answer searching
  • Integrated with LMS (Learning management system) for student management
  • Building the scoring module of the student study program
  • Customized admission system to import prospect student data from online channels into Salesforce CRM (comments, remarks, status)

The Results

  • Providing automated class schedules and result notifications via email improves the convenience and overall experience for students.
  • Integration with a Learning Management System (LMS) improves student management, ensuring efficient and up-to-date student information.
  • Automated grading and billing processes streamline administrative tasks, saving time and resources.

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