Delivery Manager or Practice Lead

Job Summary

The Delivery Manager is a hands-on manager working with Project Leads to ensure the health and quality of the project, customer satisfactions and staffing needs are in order. As a hands-on manager, the Delivery Manager will work with the Principle Consultants to ensure that project leads and staffs are getting all the right technology and practice support. There need to be constant strides being taken to supply and add values to the services we provide to our customers.


Including but not limited to:

  • Ensure the effective delivery of all company projects from contract negotiations through to submission of final outputs and project close down following company protocols
  • Escalation point for Project Lead and Principal Consultant
  • Interfacing and working in partnership with Software and Engineering to develop the technical capabilities of staffs
  • Working directly with Sales to acquire new customers and projects
  • Oversee all project deliveries are quality and meets expectations of the clients
  • Coordination of all contractual matters with clients
  • Coordination of project teams
  • Logistical coordination as required on each project
  • Support with any other project related tasks as required, such as formatting of final reports, coordination of research support activities etc.
  • Liaison with the Project Lead on each project
  • Build strong relationships with clients, Delivery Managers within the team and Project Leads
  • Ensuring project costing is under control
  • Ensuring the most efficient use project staff
  • Work closely with software/test engineering to plan and source staffing
  • Give staff project performance inputs as part of the PR process


  • Experienced in delivery to Japanese clients
  • 3-5 years of experience in Software Testing and 3+ years in multiple testing projects management
  • Having Automation Testing skills/knowledge is a Plus
  • Be able to develop project team members (e.g., skills, career, etc.) and conduct performance reviews; able to manage all aspects of the project, including providing overall guidance and direction, and overseeing financial management activities
  • Be able to document and communicate progress against plans, taking corrective action as necessary
  • Be able to review project deliverables for completeness, quality, and compliance with established project standards
  • Be able to manage client relationships and negotiate changes to commitments/requirements
  • Experience with formal Software Development Life Cycle and business analysis methodologies
  • Ability to work well with technical and non-technical resources
  • Able to take strategic direction from executive management and participate in strategic planning activities throughout the lifetime of the project
  • Be able to see tasks through to completion with minimal guidance
  • Expert at Software Quality Assurance technique, tools, and ability to use management systems to track software defects
  • Excellent understanding of knowledge and methodologies of Project Management in a Software Testing environment
  • Having practical experience in managing multiple testing projects (scope management, effort estimation, schedule/plan development, time management, communication, resource and risk managements)
  • Organization skills, ability to track the progress of tasks scheduled. Ability to build up work-cycles, practice and apply closely. Be able to work under high pressure and multi-task
  • Strong logical and critical thinking. Good analytical thinking and how to determine the root cause of the issue/problem, ability to give a good estimation
  • High responsibility, discipline and ability to work effectively in a project team environment/good teamwork
  • Excellent leadership skills including influencing people, problem-solving skills, people management and visioning
  • Excellent presentation skills (be able to accommodate complex meetings with clients)
  • People management skills, project management skills, organization skills, negotiation skills, time management skills
  • Excellent reporting and planning skills


  • Bachelor degree majored in software engineering. Masters is a plus
  • N2 Japanese is required; English fluency is a strong plus

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