Over 1,300 test cases across multiple environments and 460 bugs found and resolved


E-commerce & Food


United States

Company size

Over 200 employees

About our Customer

Our client operates a network of specialty/import retail stores through online and offline channels. They sought a versatile and comprehensive tool, complemented by robust system management, to assess and appraise the quality of their software and web-based applications. Additionally, to handle multi-user systems, the client aimed for efficient testing capabilities across various browsers and mobile operating systems.

The Challenge

  • Our client provides a chain of specialty/import retail stores via both online and offline channels. Our client needed a comprehensive yet flexible tool, combined with powerful system management to measure and evaluate the quality of their software and web-based application. To manage multi-user systems, the client also desired the capability to efficiently test across multiple browsers and various mobile operating systems.
  • Their current e-commerce platform was built on completely integrated software that runs on Windows, Unix/Linux systems, mobile, Java, and web-based applications. Due to the many support platforms, testing processes looked extremely complex. To properly and efficiently test across all of the supported platforms, a variety of tools would be utilized to verify the functional, load, and security testing before each release. It made for a challenging workload of testing procedures and management tasks.

The Solution

The LogiGear QA Team tested the client’s e-commerce platform within the client’s testing environment, with their main responsibilities being creating and executing test cases.

Furthermore, the team verified the production environment for many activities. For each e-commerce release, regression and performance are performed to validate their functionalities. Ad-hoc and regression tests were also conducted on kiosk screens and in-store employee tablets.

One noteworthy task LogiGear also troubleshot the client’s integrated 3rd-party systems, ensuring seamless integration with the client’s software and web-based applications.

The Result

During the entire engagement, the LogiGear QA Team performed a total of 1,392 test cases; 398 of these test cases were run across 14 OS/Browsers for each release.

As a result, 460 bugs were discovered, reported, and fixed. All QA tasks (designing and executing test cases, implementation, and reporting) were conducted by the LogiGear Team in compliance with the client’s timetable.

Related Projects