Their existing e-commerce platform is constructed on fully integrated software compatible with Windows, Unix/Linux systems, mobile, Java, and web-based applications. The diverse range of support platforms introduces complexity to the testing processes. To ensure thorough and efficient testing across all supported platforms, a diverse set of tools is necessary for functional, load, and security testing, all of which need to be completed before each release.

It created an extensive workload of testing procedures and management tasks. Adding to the complexity were challenges posed by the mobile environment, including issues related to the log-in/log-out process, input validation, errors and crashes, mobile interruption, security, and connectivity.