When You Need Testers Now, Who Can You Trust

Trust MeOptions for getting outsourced testing help when you need it most.

There are times when organizations need to increase testing for a regular release, to meet a deadline or some unexpected occurrence, but it doesn’t justify expanding the inside team. The options are to quickly find someone for a short term contract, or depending on your application, explore crowdsourcing or go with an outsourced / offshore service provider that offers flexible staffing. Here are a few of the considerations that can help you when you need help right away.

Sourcing Options

Filling a contract position is not significantly different than hiring a full-time employee. Going this route lets you be very specific about the requirements and skills, and you have a chance to interview the candidates to verify they have what you need. The disadvantage is that this takes time, and onboarding one or more contractors is not advantageous when you need to ramp-up testing quickly.

Lately crowdsourced testing has gained attention as a way to quickly scale usability testing with a relatively fast turnaround. Crowdsourced testing has been around quite a while. It has been an extremely popular method for final or public beta testing and for testing gaming software. Even now it doesn’t take much more than a challenge to break software and free pizza to get a bunch of gaming fanatics lined up outside your door.

Crowdsourcing has grown in popularity with the explosion of mobile development and the need to test a multitude of devices, operating systems and wireless networks. But like all things, there are trade-offs that must be considered when determining if this is the route to go.

Who are the testers? Testers in the crowd come from different backgrounds, and possess different levels of experience. They can range from college students and employed testers looking to supplement their income, to individuals who previously worked full-time as testers and now prefer flexible work opportunities. Since they are freelancers, they can be available all times of the day, and on short notice.

One of the attractions of crowdsourcing is the potential to test public websites, mobile applications, software, or video games on a wide range of hardware devices, and different software/hardware configurations. However, good results will be dependent upon creating very detailed requirements up front. Even then, the consistency in the quality of the work may vary. There is also the possibility that test reports may not be uniform and contain duplicate bugs, which may require extra time to sort and validate the accuracy of the test results.

Security risks need to be evaluated carefully prior to releasing a project to the crowd. Giving a large number of users access to pre-release products can be risky. If there’s something special about the software, the secret could be blown or if it’s a really cool new app or feature, there’s the risk it gets talked about before you’re ready, giving the competition a heads-up. There’s always a chance the leak about a bug could get adverse publicity. While these are extreme scenarios, they do need to be taken into consideration.

When you have specific requirements and need to get going right away, working with a traditional outsourcing firm can get you to your goals quickly. Outsourcing firms will have testers with skills you are looking for and that likely have experience testing very similar applications. This benefits you by speeding testing, and having testers who are able to accurately identify and report issues. When you have very specific hardware/software requirements outsourcing firms can work with you on the best way to configure them for testing. And, depending on your needs, they may be able to automate a portion of the testing.

Most outsourcing firms are able to perform rigorous testing and help solve engineering problems. They also have standardized procedures and are able to validate workflows and a variety of user scenarios and can work with you to ensure the test coverage you need.

Assuring the Best Outsourcing Experience

Approached correctly, outsourcing on a temporary or as needed basis can be seamlessly integrated with in-house teams. The key is establishing good relationships. The bottom line is that people do business with people, not companies. And the preference is to do business with people you know and trust. Trust starts with confidence. Having open dialogue and discussion with the project managers is a good way to gain confidence that they can do what you expect. From there, starting with a proof of concept will be a gauge of how a larger project will go.

Outsourcing will, in many cases, force organization and process improvement. You need to communicate all aspects of your testing process including your communicating methods, status reporting, test case management and defect tracking in part or in whole to the testers working on your project. In a lot of organizations all of this may be getting done, but may not be well defined. Getting things organized and documented enough is essential to make outsourcing as efficient as possible, and will also benefit current teams.

An often overlooked aspect in outsourced testing is training testers on the application. Testers with excellent testing skills will produce smarter tests and better results when they have a good understanding of the system under test. Training doesn’t have to be extensive, but it can make a big difference in the results you get.

The individuals in-house who will be managing and/or working with offshore test teams can also benefit from training in the area of communication. The tech sector is highly cross-cultural. Being aware that there are differences in how communication is interpreted can avoid misunderstanding and friction.

Summary

From all the industry reports, the need for software testers will continue to grow, which means a lot of competition for skilled testers. For testers this isn’t a bad thing, but it can make it difficult for organizations to ramp-up testing quickly. In this environment it’s likely more organization will need to explore an outsourcing option at some time or another. Understanding your options and the key considerations will help you put together the right plan when you need testing talent in a hurry.

 

 

Joe Luthy, Marketing Director

Joe has over 15 years product marketing experience in technology and Internet services for major companies including AT&T and Verisign.

TestArchitect for Visual Studio is a keyword authoring platform extension designed specifically to enhance coded UI test automation in Visual Studio 2012.

Joe Luthy
Joe has over 15 years product marketing experience in technology and Internet services for major companies including AT&T and Verisign.

TestArchitect for Visual Studio is a keyword authoring platform extension designed specifically to enhance coded UI test automation in Visual Studio 2012.

The Related Post

Vietnam is a country of contrasts due to its geography. This makes the country unique as it offers travelers the ability to experience a multitude of landscapes. From the rice-cultivating tropical lowlands, to the rich-soiled, coffee-producing highlands, Vietnam offers a unique and varied travel experience. 22% of Vietnam’s 87 million people live in the Mekong ...
  Amidst the populated sidewalks with countless motorbikes sprawling over the streets like water trying to run through rocks, Vietnamese cities are densely packed with chaotic movement. Yet, in all its overwhelming energy, the Vietnamese have definitely taken on the tradition of its once French colonists: drinking coffee.
Rice and Vietnam are almost synonymous. Not only does the staple make up the country’s culinary soul, it also helps keep its people in good health.
Over the years we’ve provided an extensive number of articles that provide a wealth of knowledge about outsourcing. Below are links to some of those articles. Avoid Epic Fail. Get Professional Help This article covers the benefits of using professional services team to get great test automation quickly. https://www.logigear.com/magazine/automation-test/avoid-epic-fail-get-professional-help/
Tết holidays is a celebration of family, food and a favorable new year. February third celebrates Tết Nguyên Đán, or otherwise known as Tết, the Lunar New Year holiday welcoming the year of the cat. The holiday varies from late January to early February officially lasting three days. More recently, China and Vietnam celebrate Tết ...
Authors: Hung Q. Nguyen, Michael Hackett, Brent K. Whitlock Paperback: 164 pages Publisher: Happy About (August 1, 2006) Language: English Product Dimensions: 8.4 x 5.1 x 0.5 inches “Software is complex but I’m tired of finding bug after bug that a 5th grader would have turned in. Virtually every technical product these days includes a ...
Music is an important cultural component for any society, and Vietnam is no exception. The history of Vietnamese music is a long and refined one, with influences from both East and West depending on the geopolitical nuances of the time. From Chinese traditional music to American-style pop, musical diversity is one of the country’s most ...
Ethics in IT Outsourcing by Tandy Gold is a surprisingly great read on the ethics in IT outsourcing as well as IT ethics and business ethics more generally. The reason it was a surprise is that the Gold tackles the ethics in IT outsourcing head on. From its roots in US economics and public policy ...
An Interview With Hung Nguyen, Founder and CEO of LogiGear Corporation This interview was published by Saigon Entrepreneur Weekly (Issue 186, February 2, 2007), the most respected and widely read business magazine in Vietnam. Hung Nguyen is a well known author of best selling books about software testing in the United States and is a ...
Internet-based per-use service models are turning things upside down in the software development industry, prompting rapid expansion in the development of some products and measurable reduction in others. (Gartner, August 2008) This global transition toward computing “in the Cloud” introduces a whole new level of challenge when it comes to software testing.
Test Leads and Test Managers very rarely make the decision to offshore. It is typically not a choice, but rather a mandate from company executives who look to offshoring for significant cost reduction. Among US leads and managers responsible for offshore teams, management and oversight of the offshore teams is now cited as their largest ...
Vietnam draws thousands of foodies each year who are eager to explore the country’s large selection of fresh and simple food. The options are nearly endless, and it’s no exaggeration to say one would need to invest a few years in order to sample everything. Vietnamese cuisine in general has clear regional distinctions. Hanoi is ...

Leave a Reply

Your email address will not be published. Required fields are marked *

Stay in the loop with the lastest
software testing news

Subscribe