The 2023 Salesforce World Tour just made its stop in Atlanta on November 17th, showcasing the latest advancements in Salesforce technology and captivating trailblazers with insightful sessions, inspiring keynotes, and vibrant networking in a one-of-a-kind forest-themed atmosphere.

The Salesforce World Tour is a global series of events that connects businesses, partners, and developers with Salesforce experts and innovators. This included Sudhir Gadde, Vice President of Product Management, Einstein AI, who delved into the transformative power of AI and its potential to revolutionize business operations seamlessly connecting and integrating with existing systems, breaking down data silos and creating a unified view of customers and data.

Whether you’re a seasoned Salesforce expert or just starting your journey with the platform, the Salesforce World Tour is an invaluable opportunity to learn, connect, and be inspired by the future of technology.

Insights from Industry Experts: AI, Automation, and Customer Experience

The event provided a wealth of insights into the future of Salesforce, exploring topics such as AI, automation, and customer experience with presentations on the latest trends shaping the Salesforce landscape, highlighting the transformative power of AI and its potential to revolutionize business operations with three key takeaways emerging:

 1. AI Integration

Salesforce’s deep investment in AI will introduce even more AI-powered features, enhancing automation, customer experiences, and decision-making capabilities. This includes the introduction of Salesforce “GPTs” – custom agents for specific tasks, like writing emails, to support sales and marketing teams within the Salesforce platform. Additionally, custom models trained on Salesforce data will assist with coding and development, catering to the growing industry trend of leveraging custom models for specialized tasks.

KMS was particularly impressed by a keynote session led by Sudhir Gadde, Vice President of Product Management, Einstein AI, who delved into the latest advancements in AI and its potential to revolutionize business operations. Gadde emphasized the importance of AI in automating tasks, improving customer experiences, and making better decisions.

 2. Enhanced Connectivity

New tools and features will facilitate seamless business connections and collaboration, streamlining operations and fostering productivity. This aligns with Salesforce’s commitment to connecting businesses and enabling them to collaborate more effectively.

KMS also found a workshop on Salesforce Connect particularly insightful, as it showcased new ways businesses can easily connect and integrate with their existing systems, breaking down data silos and creating a unified view of their customers.

3. Unified Customer Experience

Salesforce’s unified customer experience platform will provide businesses with a single view of their customers, regardless of their interactions with the organization. This unified view will empower businesses to deliver a consistent and personalized customer experience across all touchpoints.

A session on Salesforce Customer 360, highlighted how this platform can help businesses create a single source of truth for their customer data, enabling them to deliver a seamless and personalized customer experience across all channels. It also provided KMS with additional valuable insights on new ways to innovate and improve business and processes.

Partnering for Success and Expanding Networks

The World Tour provided a platform for KMS to solidify its partnership with Salesforce, further expanding its expertise and capabilities in providing comprehensive solutions for sales, marketing, and customer service. This alliance will undoubtedly benefit our clients, allowing KMS Technology to deliver even more value and support.

In addition, we had the opportunity to connect with Salesforce leaders and influencers, fostering valuable relationships that will undoubtedly contribute to the company’s growth and success. These connections will prove invaluable as KMS Technology continues to expand its network within the thriving Salesforce ecosystem.

The Future of Salesforce: Innovation and Customer-Centricity

The 2023 Salesforce World Tour Atlanta reaffirmed KMS Technology’s commitment to innovation and its dedication to providing clients with the best possible Salesforce solutions. The company looks forward to keeping up with the latest trends and leveraging Salesforce’s transformative power to drive business growth and success.

As Salesforce continues to evolve, AI integration, enhanced connectivity, and a unified customer experience will remain at the forefront of its innovations. These advancements will empower businesses to automate tasks, improve customer experiences, and make better decisions, ultimately driving business growth and customer satisfaction.

The Atlanta event was just one stop on the Salesforce World Tour, with additional events scheduled for cities such as Tokyo, Chicago, and New York. Each event is tailored to the local business community, providing attendees with relevant insights and solutions.

KMS Technology left the event feeling inspired and excited about the future of Salesforce. We’re committed to helping clients and partners leverage Salesforce’s latest innovations to achieve their business goals and look forward to the next stop of the World Tour in NYC. If you have the opportunity to make it to the tour’s next stop in NYC, reach out to our team. We would love to connect with you and learn more about how you’re using all of the latest technologies to drive business and foster innovation, and collaboration.

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